Returns Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.

Additional non-returnable items include:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Partial Refunds (if applicable)

There are certain situations where only partial refunds are granted:

Books with obvious signs of use

CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened

Any item not in its original condition, damaged, or missing parts for reasons not due to our error

Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you whether your refund has been approved or rejected.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.

Late or Missing Refunds (if applicable)

If you have not yet received your refund:

1-First check your bank account again.

2-Then contact your credit card company, as it may take some time before your refund is officially posted.

3-Next contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at grandorshop@gmail.com.

Sale Items (if applicable)

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at grandorshop@gmail.com and send your item to:

Rua Cidade de Palotina, 42, Joinville, SC, 89233-415, Brasil.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to present to you later, we will send a refund to the gift giver, who will be informed of your return.

Shipping

To return your product, please send it to:

Rua Cidade de Palotina, 42, Joinville, SC, 89233-415, Brasil.

You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.